1 Information We Collect

When you work with Crystallon Prime, we collect information that helps us deliver exceptional 3D animation and video development services. We're upfront about what we gather and why it matters for your project.

We don't collect unnecessary personal information. Everything we gather serves a specific purpose in delivering your project successfully or improving our services for future clients.

2 How We Use Your Information

Your information helps us create amazing animations and maintain strong client relationships. Here's exactly how we use what you share with us:

We use your contact details to communicate about projects, send updates, and provide customer support. Project information guides our creative team in developing animations that match your vision and requirements.

Technical data helps us understand how visitors interact with our website, which pages are most helpful, and where we can improve the browsing experience. We analyze this information to make our site more user-friendly.

Communication records ensure project continuity. When multiple team members work on your animation, having access to previous discussions prevents miscommunication and maintains project quality standards.

Occasionally, we'll use your information to share news about our services or industry insights that might interest you. You can opt out of these communications anytime by replying to any email or contacting us directly.

3 Your Privacy Rights

You have significant control over your personal information. We respect these rights and make it straightforward to exercise them.

To exercise any of these rights, simply contact us using the information at the bottom of this policy. We'll respond to your request within 30 days and guide you through the process.

4 Data Security Measures

Protecting your information is fundamental to how we operate. We've implemented multiple layers of security to keep your data safe from unauthorized access, loss, or misuse.

While we implement strong security measures, no system is completely foolproof. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened and what we're doing about it.

5 Information Sharing

We don't sell or rent your personal information to third parties. That's not our business model, and it goes against our values of building trust with our clients.

However, there are limited situations where we might share information with carefully selected partners. For instance, we work with cloud storage providers to keep project files secure and accessible to our team. These partners sign strict confidentiality agreements and can only use your information for the specific services they provide to us.

We might also share information if required by law, such as responding to a valid court order or government request. In such cases, we'll review the request carefully and only share what's legally required.

If you've given us permission, we might share project highlights or case studies that showcase our work. We always ask first and respect your decision if you prefer to keep your projects private.

6 Data Retention

We don't keep your information forever. Our retention periods are based on how long we need the information to provide services, comply with legal requirements, and maintain project records.

When retention periods expire, we securely delete or anonymize your information. If you want your data deleted sooner, contact us and we'll review what can be removed while meeting our legal obligations.

7 Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. Think of cookies as small text files that remember your preferences and help the site work better for you.

Essential cookies are necessary for basic website functions like security and page loading. These can't be disabled without affecting how the site works. Analytics cookies help us understand which pages are popular and how people navigate through our site, so we can make improvements.

We also use cookies to remember your preferences, like whether you've viewed our cookie notice, so we don't show it repeatedly. Marketing cookies help us show relevant information about our services when you visit other websites.

You can control cookie settings through your browser preferences. Most browsers let you block or delete cookies, though this might affect some website features. We use Google Analytics to understand site usage patterns, but this data is aggregated and doesn't identify individual visitors.

8 Policy Updates

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website.

Minor updates, like clarifications or additional examples, might not warrant individual notifications, but we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy occasionally to stay informed about how we protect your information.

If changes affect how we use information you've already provided, we'll give you options to opt out or adjust your preferences. Your continued use of our services after policy updates indicates acceptance of the revised terms.